tr style="color: rgb(255, 102, 0);">
          Home
          Grievances
           Financials
          City Finances
          City Council
          City Staff
          City Statistics
          RTI Act
          Budget 2008-09
          Contact Us
  

FAQ's on Complaints

       Q:How do I contact CMC Shahabad’s 24-Hour HELPLINE?
       A: Dial 08474 - 204439.
       Q: How to lodge a Complaint in CMC Shahabad?

           A: There are two methods two lodge complaint in CMC Shahabad’s
  •    Dial 08474 - 204439.
  •   Online registration through www.shahabadcity.gov.in
        Q:Who will answer the phone?
        A: 1 person in each shift will be working round the clock will answer the                    HELPLINE on telephones.
        Q: How can they help?
        A: The HELPLINE staff will listen to your grievance carefully and asks the                details like complaint location, complainant name, telephone number, email            address and HELPLINE staff will give you a complaint number.
       Q: What next, after registering the complaint?
       A: As soon as complaint is registered in HELPLINE, it will be  communicated             to the concerned field staff who immediately responded to the citizens.
       Q: I have two complaints in my ward. Can I register both the complaints           at a time?
       A: You can register both the complaints at a time. But HELPLINE Staff  will    give you two separate complaint number to refer your both the complaint.
       Q: In there any time limit to dial HELPLINE ?
        A: No. Helpline works round-the-clock.
       Q: What type of complaints can be registered at HELPLINE?
        A:Complaints related to civil amenities like Water supply, Under ground                     drainage cleaning, Road repair , Pothole filling ,Street lights, Removal of                 garbage and Carcass of stray dogs/pigs can be registered at Help Line.
        Q:How to know the status of my Complaint?
         A:You can contact Helpline to know the status of your complaint by stating                the Complaint Number given at the time of registration of the complaint by            the HELPLINE staff or You can view the status of the Complaint online                by providing the Complaint Reg. No. through                                                      www.shahabadcity.gov.in .
        Q: How much time it will take to solve my grievance?
         A: HELPLINE staff will be responsive to public complaints with the sense of             urgency and ensure that no complaint remained unattended for more than              24 hours. Minor complaints are solved with in 30 min flat time. In case any            complaint remains unattended for more than 24 hours, the complainant will            be definitely informed about reasons for delay and the time required                      attending the same.